Customer Support - Blackcurrant Frozen Fruits Quality Assurance & Services

1.How to ensure the stable quality of frozen red raspberry fruit?

A： We ensure the stable quality of frozen red raspberries through comprehensive supply chain management. First, all red raspberries are sourced from high-quality production areas and are strictly screened and monitored to ensure their bright color and sweet and sour taste. Secondly, the entire process from automated picking to cold chain pretreatment is monitored by dedicated personnel to ensure that the flavor and active ingredients are fully preserved. In addition, our products meet the hygiene and safety standards of Europe and the Middle East, and have passed BRC and HACCP certification, which greatly enhances the trust and market recognition of our products.

2.What is the production process of frozen red raspberry fruit?

A： Our red raspberry production process covers all aspects from automated picking to cold chain pretreatment. First, the red raspberries are automatically picked at optimal maturity to ensure the freshness of the fruit. Then, after strict cleaning and screening, unqualified fruits are removed. Next, the fruit is quickly cooled and cold chain processed to maintain flavor and active ingredients. In the final stage, after strict quality inspection, products that meet hygiene standards and BRC and HACCP certification will be frozen and stored to ensure that each batch meets high quality standards.

3.In which food processing fields is this frozen fruit suitable for use?

A： Our high-quality frozen red raspberries are particularly suitable for food processing and deep processing, such as making jams, cold drinks, desserts and dairy products. Its good fluidity allows it to be easily incorporated into syrups and dairy products, enhancing the health value of the products. In addition, because it is rich in natural anthocyanins and vitamin C, it is also very suitable for the development of functional foods to meet the market's pursuit of health and nutrition.

1. Flexible customized packaging service: We provide highly flexible customized packaging solutions and can customize the packaging specifications according to customer needs, whether it is a specific weight standard, exclusive box size, or mixed packaging of multiple products. At the same time, we support personalized packaging customization, incorporating customer logos and brand elements into packaging design to create exclusive product logos.
2. Comprehensive product promotion support: If you use our frozen red raspberries to produce and process by-products, we will do our best to provide raw material traceability information, analysis of the advantages of the origin and in-depth analysis of product characteristics, etc., to help customers improve product promotion materials, enhance market competitiveness and promote the growth of by-product sales.

1. Pre-order price lock-in guarantee: You can lock in the real-time price by booking in advance during the non-mature period, without the risk of market fluctuations, making your cost budget stable and controllable, and easily planning your procurement plan.
2. Double screening and quality control: Based on the initial screening by machine, each batch of products undergoes 3 rounds of manual fine screening to strictly eliminate defective fruits, ensuring that the whole fruit rate exceeds 95% and the specifications and quality are consistent.
3. Authoritative testing support: We can provide testing services from international authoritative organizations such as CQC, SGS, eurofins, etc. upon request, and issue professional test reports to endorse product quality, helping you to expand your market with confidence.
4. Efficient delivery commitment: Relying on a mature supply chain system, it takes only 5 days from fresh fruit picking to packing and shipment. With industry-leading delivery efficiency, we can meet your urgent order needs.

1. Super-fast quality response: If you encounter quality problems, we will provide solutions within 72 hours. Our professional team will trace the source and follow up from return and exchange to process optimization until the problem is completely solved, protecting your cooperation experience with efficient actions.
2. Worry-free cold chain guarantee: Frozen red raspberries are kept in a cold chain environment below -18°C from the factory to the customer's end. With the help of intelligent temperature control monitoring system and professional refrigeration equipment, the risk of thawing and deterioration is eliminated, and each fruit is delivered perfectly in a fresh frozen state.
3. B-end peace of mind service: Emergency replenishment and spare inventory are provided for B-end customers. When transportation loss leads to insufficient orders, re-issuance is completed within 72 hours, and inventory warning is combined with advance preparation to ensure that customers have no worries about production and supply.

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