Service Guarantee
Address
Room 620, Building 9, Jingshun Platinum City, Liuhe Road, Liuxia Street, Xihu District, Hangzhou
1. Contact number: For more product information and service details, please call our customer service hotline +8619157878515.
2. Email: You are welcome to send email to
[email protected]. We will respond to your inquiries and needs as soon as possible.
1. Super-fast quality response: If you encounter quality problems, we will provide solutions within 72 hours. Our professional team will trace the source and follow up from return and exchange to process optimization until the problem is completely solved, protecting your cooperation experience with efficient actions.
2. Worry-free cold chain guarantee: Frozen red raspberries are kept in a cold chain environment below -18°C from the factory to the customer's end. With the help of intelligent temperature control monitoring system and professional refrigeration equipment, the risk of thawing and deterioration is eliminated, and each fruit is delivered perfectly in a fresh frozen state.
3. B-end peace of mind service: Emergency replenishment and spare inventory are provided for B-end customers. When transportation loss leads to insufficient orders, re-issuance is completed within 72 hours, and inventory warning is combined with advance preparation to ensure that customers have no worries about production and supply.